Managing Bookings
Learn how to view, confirm, complete, and cancel customer appointments.
Understanding Booking Statuses
Bookings move through different stages from creation to completion.
Customer has paid and the booking is awaiting your confirmation.
You have confirmed the appointment. The customer receives a confirmation email.
The appointment has been completed. This is the final successful state.
The booking was cancelled by you or the customer. A refund may be processed.
Viewing Your Bookings
Find and review all your customer appointments.
Access your bookings from the Bookings page in your dashboard:
- All Bookings – See every booking in a list view
- Search – Find bookings by customer name or service
- Filter by Date – View bookings within a specific date range
- Calendar View – See bookings on a visual calendar
Click on any booking to view full details including customer information, service, date/time, and payment status.
Confirming Appointments
Let customers know their booking is confirmed.
When a customer completes payment, the booking appears as Pending. To confirm:
- Go to Bookings and find the pending booking
- Click to view the booking details
- Review the appointment information
- Click "Confirm Booking"
What happens: The customer receives a confirmation email with the appointment details. The booking status changes to "Confirmed".
Completing Appointments
Mark appointments as done after the service is provided.
After you've provided the service:
- Find the confirmed booking in your list
- Click to view the booking details
- Click "Mark as Completed"
Tip: Regularly mark completed appointments to keep your booking list organized and your revenue tracking accurate.
Canceling and Refunding Bookings
Handle cancellations and process refunds when needed.
Canceling a Booking
- Open the booking you want to cancel
- Click "Cancel Booking"
- Optionally add a cancellation reason
- Confirm the cancellation
Processing Refunds
Refunds must be processed through your payment provider:
- • Inkress: Funds were deposited to your bank account — transfer the refund amount back to the customer.
Note: Canceling a booking in Juneplum does not automatically refund the customer. You must process refunds separately through your payment provider.
Booking Email Notifications
Understand what emails are sent automatically.
Juneplum automatically sends emails at key moments:
- Booking Created – Customer receives payment confirmation and booking details
- Booking Confirmed – Customer receives confirmation that their appointment is set
- Booking Cancelled – Customer is notified of the cancellation with any reason provided
- 24-Hour Reminder – Customer receives a reminder the day before their appointment
- 30-Minute Reminder – Customer receives a final reminder shortly before their appointment
You also receive an email notification when a new booking is made.