Learn how to view, confirm, complete, and cancel customer appointments.
Bookings move through different stages from creation to completion.
Customer has paid and the booking is awaiting your confirmation.
You have confirmed the appointment. The customer receives a confirmation email.
The appointment has been completed. This is the final successful state.
The booking was cancelled by you or the customer. A refund may be processed.
Find and review all your customer appointments.
Access your bookings from the Bookings page in your dashboard:
Click on any booking to view full details including customer information, service, date/time, and payment status.
Let customers know their booking is confirmed.
When a customer completes payment, the booking appears as Pending. To confirm:
What happens: The customer receives a confirmation email with the appointment details. The booking status changes to "Confirmed".
Mark appointments as done after the service is provided.
After you've provided the service:
Tip: Regularly mark completed appointments to keep your booking list organized and your revenue tracking accurate.
Handle cancellations and process refunds when needed.
Refunds must be processed through your payment provider:
Note: Canceling a booking in Juneplum does not automatically refund the customer. You must process refunds separately through your payment provider.
Understand what emails are sent automatically.
Juneplum automatically sends emails at key moments:
You also receive an email notification when a new booking is made.