Help Center

Find answers to common questions and learn how to make the most of Juneplum

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Getting Started

Learn the basics of setting up your business

  • •Creating your account
  • •Setting up your business profile
  • •Adding your location
  • •Configuring business hours
  • •Setting up a payment method
Services & Categories

Create and organize your service offerings

  • •Creating service categories
  • •Adding new services
  • •Setting prices and duration
  • •Setting up deposits for services
  • •Activating and deactivating services
Managing Bookings

Handle appointments and customer bookings

  • •Viewing upcoming bookings
  • •Confirming appointments
  • •Canceling and refunding bookings
  • •Completing appointments
Availability & Time Off

Control when customers can book

  • •Setting your weekly schedule
  • •Blocking specific dates
  • •Setting up recurring time off
  • •Managing buffer time between appointments
Payments & Billing

Set up payment methods and manage billing

  • •Setting up Inkress payments
  • •Configuring PayPal
  • •Setting up tax rates (GCT)
  • •Viewing payment receipts
Subscription

Manage your Juneplum subscription

  • •Basic vs Standard plans
  • •Free trial information
  • •Upgrading and downgrading
  • •Canceling your subscription
Customer Management

Track and manage your customer base

  • •Viewing customer information
  • •Filtering customers by tags
  • •Customer booking history
  • •Understanding customer tags
Analytics

Track your business performance

  • •Revenue overview
  • •Popular services
  • •Customer insights
  • •Busiest times heatmap
Your Booking Page

Customize what customers see

  • •Sharing your booking link
  • •How the booking page works
  • •Business profile display
  • •Service visibility settings

Frequently Asked Questions

How do I get started with Juneplum?

After creating your account, complete your business profile, add your location, set your business hours, create service categories, add your services, and configure a payment method (Inkress, PayPal, or cash). The setup checklist on your dashboard will guide you through each step.

What payment methods are supported?

Juneplum supports cash payments on all plans. Card payments via Inkress (JMD) and PayPal (USD) are available on the Standard plan ($3,000 JMD/month or $19 USD). Basic plan users can only accept cash payments. You must set up at least one payment method before customers can complete bookings.

How do customers book appointments?

Share your unique booking page link (juneplum.com/your-username) with customers. They can browse your services, select an available date and time, enter their contact information, and pay online to confirm their booking.

How do I block time off for vacation or holidays?

Go to Settings > Business Hours and click 'Block Time'. You can create one-time blocks for specific dates or set up recurring blocks (daily or weekly). Add an optional note to remember why the time is blocked.

How do I set up tax (GCT) on my services?

Go to Settings > Tax Settings to enable tax collection. Enter your tax rate (e.g., 15% for GCT), customize the tax label, and optionally add your Tax Registration Number (TRN). Tax will automatically be calculated and added to all bookings.

What happens when a customer books?

The booking appears in your dashboard. Review the details and confirm the appointment. The customer receives a confirmation email with the appointment details. After the service, mark the booking as completed.

How do I cancel or refund a booking?

Find the booking in your dashboard and click to view details. You can cancel the booking and optionally provide a reason. For refunds, you'll need to process them through your payment provider (Inkress or PayPal) directly.

Can I organize my services into categories?

Yes! Go to Services > Categories to create categories (e.g., 'Haircuts', 'Treatments', 'Packages'). When adding or editing a service, assign it to a category. Categories help customers find services on your booking page.

How does my subscription work?

New accounts start with a 14-day free trial with full Standard features. After the trial, choose between Basic ($1,500 JMD/month) for cash-only payments, or Standard ($3,000 JMD/month) for cash + card payments. You can upgrade or downgrade anytime from Settings > Billing.

Can I delete my account?

Yes. Go to Settings > Account and click 'Delete Account'. You'll have a 30-day grace period before permanent deletion. Make sure to cancel your subscription first and download any data you need to keep.

Still need help?

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