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Common questions
How do I get started with Juneplum?
After creating your account, complete your business profile, add your location, set your business hours, create service categories, add your services, and configure a payment method (Inkress or cash). The setup checklist on your dashboard will guide you through each step.
What payment methods are supported?
Cash and bank transfer work on every plan. Card payments through Inkress (JMD or USD) need the Standard plan (J$3,900/month). You must set up at least one payment method before customers can complete bookings.
How do customers book appointments?
Share your booking link (juneplum.app/yourbusiness) with customers. They can browse your services, select an available date and time, enter their contact information, and pay online to confirm their booking.
How do I block time off for vacation or holidays?
Go to Settings > Hours and click 'Add blocked time'. Pick a single day or a range of dates, and add an optional reason (e.g. Public holiday) so you remember why.
How do I set up tax (GCT) on my services?
Go to Settings > Tax to enable tax collection. Enter your tax rate (e.g., 15% for GCT), customize the tax label, and optionally add your Tax Registration Number (TRN). Tax will automatically be calculated and added to all bookings.
What happens when a customer books?
The booking appears in your dashboard. Review the details and confirm the appointment. The customer receives a confirmation email with the appointment details. After the service, mark the booking as completed.
How do I cancel or refund a booking?
Find the booking in your dashboard and click to view details. You can cancel the booking and optionally provide a reason. For refunds, you'll need to process them through your bank account (for Inkress payments) directly.
Can I organize my services into categories?
Yes! Go to Services > Categories to create categories (e.g., 'Haircuts', 'Treatments', 'Packages'). When adding or editing a service, assign it to a category. Categories help customers find services on your booking page.
How does my subscription work?
New accounts start with a 14-day free trial with full Standard features. After the trial, choose between Basic (J$2,900/month) for cash and bank transfers, or Standard (J$3,900/month) to add card payments. You can upgrade or downgrade anytime from Settings > Plan & billing.
Can I delete my account?
Yes. Go to Settings > Account and click 'Delete account'. Deleting is permanent and can't be undone, so cancel your subscription first and download any data you need to keep.
Still need help?
Message us and a real person will get back to you.